After Hours Appliance LLC
5320 Langford Lane
Wichita Falls, TX 76310
ph: SERVICE 631-6409
support
After Hours Appliance LLC's Policies are as follows:
All paid service calls have a 30 day warranty. This service call warranty is for the whole appliance, not just the reason for the initial request for service or problem.* This may be extended as per AHA LLC's discretion. This only applies to paid work per appliance. Meaning if there was no charge for labor, there will be no warranty. This may happen if there is an additional appliance that only takes 10 minutes or less to fix and on the first trip (this too is at AHA LLC's discretion **) The customer may decline to have free labor, and be charged for the additional appliance, which will then be with warranty. Otherwise, a recall on an additional appliance without labor added, will require a labor charge at an "additional appliance rate". (See Here)
What is not covered under this warranty is any occurance that is not a characteristic of the units normal operation and use. This includes, but is not limited to, pest damage, extreme enviromental temperatures, abuse, or commercial over use of the appliance.
*- If other problems are found, other than the initial reason for the call, and the customer does not want to fix/repair the additional problems found, this will be noted on service ticket and will not have any further warranty, for the problems noted.
**-"at our discretion"- This will never be over your standard expense or prices. Sometimes we make concessions in parts or service rates.
All parts have 1 year of manufacturing defect warranty. This maybe extended per AHA LLC's discretion. This does not include owner/operator error or misuse. Does not include commercially used appliances.
This is not a manufacture or distributor warranty. This is a warranty that AHA LLC covers at our own expense (parts distributors only have a 90 day warranty on the parts we buy).
What is not covered under this warranty is any occurance that is not a characteristic of the units normal operation and use. This includes, but is not limited to, pest damage, extreme enviromental temperatures, abuse, or commercial over use of the appliance.
Any previous customer that refers us to a new customer, resulting in a service call, will be given a credit of $15 off their next service call. This is for each new customer. So please, if you refer us to anyone, make sure that they mention you referred us.
(A good deal of business is due to customers referring us to their family and friends. With a name like After Hours Appliance, some people may get the impression that we will cost more, but our rates are lower than most.)
Managed Property Service Calls
The payment of a service call is ultimately the responsibility of the person or company that requested the service call. If it is a property manager, realtor, homeowner, or individual property owner that requested the service call, that person or company is responsible for payment. Regardless, of any other arrangements made on their end. Meaning, if the arranged payment method is not fulfilled, payment responsibility falls back on the person that scheduled the service call. Tenants/renters can only initiate a scheduling of a service call for appliances that they themselves own.
Billed payments are expected to be paid in a timely manner (within 15 days).
Billing is usually preformed by leaving a service ticket, or emailing a PDF version of the ticket and the customer sending in a payment shortly after.
Billed payment of a service call is ultimately the responsibility of the person or company that requested the service call, regardless of any other arrangements made on their end. If you are a tenant, and it is not your appliance, you must have the property manager or the owner call to schedule service.
No future service calls can be scheduled until payment is received.
If a customer pays after 30 days, all future service calls may be on a pay upfront basis.
A payment is considered late if not received within 15 days of completion of service call. A payment is considered delinquent if not received within 30 days of completion of service call a fee of 5% will be applied to the service calls total.
All Bounced checks are handled through our collection agency. This is a local collection agency. If a check is recieved that is from a closed account, insufficient funds, etc, that check is automatically sent to the collection agent, from the bank. If they are unable to collect, the check is sent (by the agency) to the District Attorney's office. Where the check will be processed and a warrent will be put out for account holders arrest. We do not know if a check bounces until the collection agency sends us a check or emails us that the check was forwarded to the District Attorney's office. You have to pay for bad checks. There is no other option. A bad check of a certain anount is considered a felony.
Calls are scheduled for roughly an hour. Usually at the first of the hour. But, sometime we may run late. Sometimes we run early. But mostly we run right on time. If we run later than 30 minutes past the scheduled time, we will call ahead.
"CALL FIRST"
IF a call is scheduled as "Call First" it will be noted on the schedule calendar. You have to request the "Call First", else we assume you will be there, unless it is a reschedule. This is always formatted with the contact phone number first, followed by the address IF it's not a "Call First", the address will be first. This is done at the time that the call is scheduled, SO there is no mistake on our part. This had been the policy from the first moment of using a digital calendar. This calendar is synced with all computers and handheld devices that are use. If you are not there and no one answers the phone at the number recorded, we will wait 15 minutes, and call again, if there is no answer , the call will be skipped. All calls after that will be "Call First". IF on the next service call, you don't answer your phone, we will not run the call. We will leave a message, if it is possible.
"NO-SHOWS/ SAME DAY RESCHEDULE"
Sometimes things come up for customers, like emergencies and a reschedule is needed. We will always work with that. But, sometimes a customer will just forget or decides last minute to change their scheduled call. Unfortunately the effect of this is that the schedule for the day now has "holes" in it. It is difficult to call other customers to bump them up. There is also the effect of travel time, and location of calls compared with each other. The day's call schedule is partially made with travel and location factored in. Some time it's best to keep the current schedule because the disruption rescheduling causes. This also delays service for other customers, since the call has a wasted hour invested with completing the call. This causes service calls scheduled after that to be pushed back. This is not fair to other customers.
To be fair, rescheduling of all "No-shows" and "Same Day Reschedules", that are not emergencies, will be the first or last call of the next available day and will be set up as a "Call First". IF on the next service call, you don't answer your phone, we will not run the call. We will leave a message, if it is possible. If there is no reply within 10 minutes, the call will be skipped.
"WE WON"T BE HOME, BUT GO ON IN AND CHECK IT OUT"
NO, I will not go into a residence where the resident/owner is not there, or there is someone there, but not over 18 years of age. The one exception to this is rental property. And this is only if we are given a key/code before hand, or approval from the owner/ property manager. IF there is no one at the residence, the door will be locked behind us, regardless of whether it was locked or unlocked. IF this cannot be done, we will have to discuss other arrangements.
After Hours Appliance LLC
5320 Langford Lane
Wichita Falls, TX 76310
ph: SERVICE 631-6409
support